Refund and Cancellation Policy · Vanderline Finance

1.About this policy

1.1
This policy explains how fees, cancellations and refunds work for Vanderline Finance (the “Service”), which Avantime Consulting India Private Limited (“Avantime”, “we”, “us”) provides under the Vanderline brand. It applies to every organization that uses the Service (the “Customer”, “you”).
1.2
It forms part of our Terms and Conditions. Words defined there have the same meaning here. If this policy and the Terms differ on refunds or cancellation, this policy applies.

2.1
A new workspace starts with a free trial of 14 days. The trial costs nothing and no card or other payment details are needed to start it.
2.2
Nothing is charged automatically when the trial ends. If the trial ends without a paid plan, the workspace becomes read-only as described in section 6.

3.1
Paid plans are charged in advance for each billing period, at the prices shown on our pricing page or in your order. A subscription renews at the end of each period until it is cancelled.
3.2
Payments are processed by Razorpay. We never see or store your full card or bank account details.
3.3
Plans are billed monthly or yearly, per user. An administrator can change the billing period or the number of users in Settings → Billing. An upgrade (to yearly billing, or more users) takes effect at once and is charged pro-rata for the rest of the current period. A downgrade (to monthly billing, or fewer users) takes effect from the next renewal, and nothing is refunded for it.
3.4
Prices exclude GST unless stated otherwise. GST is added as the law requires, and we issue a tax invoice for every payment. Invoices are emailed to your administrators and can be downloaded in Settings → Billing in the Service.

4.1
All fees are non-refundable. We do not give refunds or credits for:
4.2
- part of a billing period, or time left unused in a period;
- seats that are unused, or removed during a period;
- a downgrade to a smaller plan or fewer seats; or
- stopping use of the Service, with or without cancelling.
4.3
The only exceptions are:
- a duplicate charge, or an amount charged in error by our billing system. We refund it in full to the original payment method once we have confirmed it. Razorpay usually returns the money within 5 to 7 working days after our confirmation; your bank may take longer to show it; and
- any case where Indian law requires a refund.
4.4
To report a duplicate or wrong charge, write to support@vanderline.com with the date, amount and the Razorpay payment reference.

5.1
An administrator of your workspace can cancel at any time in Settings → Billing in the Service, or by writing to support@vanderline.com from the administrator’s email address. We confirm every cancellation by email.
5.2
Cancelling stops all future renewals. Nothing more is charged after the current period.
5.3
Your subscription stays active, with full access, until the end of the period you have already paid for. Cancelling does not end it early and does not lead to a refund for the rest of the period.

6.1
When a paid period ends without renewal (or a trial ends without a paid plan), your organization keeps access, but read-only:
6.2
- people in your organization can still sign in and view your books and records, and download or export existing records (for example reports, CSV and Excel exports and document PDFs) where the Service offers it;
- nobody can make any changes: no creating, editing or deleting records; no issuing, sending or emailing invoices or other documents; no approving bills or payments; no importing; and no automations or scheduled jobs (such as recurring invoices and payment reminders); and
- administrators can still open Settings → Billing to subscribe again.
6.3
Read-only access is there so that you can keep looking at, and keep copies of, your books of account. It does not change your own duties to keep books and records under the law (see section 8 of our Terms and Conditions).

7.1
If a renewal payment fails, we tell your administrators by email and ask them to pay or update the payment method. Razorpay retries the payment automatically over the next few days, and your workspace keeps full access while it does.
7.2
If the renewal is still unpaid after those retries, the workspace becomes read-only (section 6) until the payment is made.

8.1
Subscribing again restores full access to all your existing data straight away. Nothing is lost while the workspace is read-only.

9.1
We keep your data while your workspace is read-only.
9.2
An administrator may ask us to delete your organization’s data by writing to support@vanderline.com. We delete it within 30 days of confirming the request, and copies in our backups are removed as the backups roll off, within 90 days. Before asking, please export everything you need: deleted data cannot be recovered.
9.3
We keep only what the law requires us to keep, such as our own invoices to you and records of your payments, for the period that tax law requires.

10.1
If you think a charge is wrong, please contact us first at support@vanderline.com. Most questions are settled quickly that way.
10.2
If you raise a chargeback or payment dispute for a fee that is non-refundable under this policy, we may make the workspace read-only while the dispute is being resolved.

11.1
We give administrators at least 30 days’ notice by email before a price change. The new price applies from your next renewal after the notice period, not to a period you have already paid for.

12.1
Enterprise plans and custom work (such as a migration) under a separate signed order follow the payment terms of that order. Where the order says nothing about refunds or cancellation, this policy applies.

Questions about a charge, a cancellation or this policy:

Contact

Avantime Consulting India Private Limited

Grievance Officer

Please use the subject line “Grievance”.